Whirlpool, Maytag, Sears dishwasher Repair & diagnostic – Not cleaning well – DU1100XTPQ1



hello this is Tim with ace appliance in Toledo Ohio and welcome back to another in-home diagnostic video brought to you by appliance video comm today we'll be working on a Whirlpool dishwasher the customer complaint is that it is not washing well or cleaning the dish as well so we will make sure all the spray arms are clean check for any debris in the motor sump assembly and check it all out for them okay today to complete our job we only use a couple of tools a Philips just normal Philips bit a t20 Torx bit and a t15 Torx bit as well as any I used a needle nose bent pliers to put the chopper back in as well as a shopback to suck out any debris okay to begin with we're going to remove the lower rack to gain access to the motor sump we're also going to remove the upper rack just to make life a little easier and to do that there are these two stoppers to leave make sure the rack doesn't come out and there's just a little plastic piece you need to depress and lift up to remove that one and same thing on the other side here's the little part that you need to push in and then we'll just remove the rack from the glides and now we have all kind of room to work with okay to begin with we're going to remove the lower spray arm by turning this knob to release it and that gives us access to the coarse filter here to get we're going to have to lift up on part of the spray arm assembly and twist to remove this part now we'll be taking out the four t20 Torx screws with our t20 Torx bit and remove the course filter and now we have access to the sump and chopper assembly where most of the debris is normally located okay now we're going to remove the t15 Torx screw that holds the chopper assembly cover on and this is where the debris will mostly be located that doesn't allow water to come through to allow enough pressure to pressurize the spray arms good bit of the time on these whirlpool dishwashers the there will be debris in the chopper assembly and that will allow not allow water to go up into the spray arm so we're just going to clean out anything that might be in there including the where the drain where it pumps the water up so we're going to use a shopback and get rid of anything that might be in there here's also a little check valve right here I always like to inspect and make sure is in good repair and that can just once it is good just put that right back in there upon inspecting the rest of the machine we notice that the third-level spinner was missing so that's a part that we're going to replace okay we're now going to remove the water distribution tube water tube and there is a screw here and here and we're removing this so that we can more easily change the third-level spinner that's missing so here is where the spinner should go and we have our new part that we'll just place inside of there and on the other side we will insert the plastic piece that holds the third-level spinner on press it into place like so and put this part back into place and secure it with the the two bolts that it came with no okay this is the chopper assembly and macerator blade this screen gets plugged up with debris and needs to have that debris removed so water can freely flow through and be distributed to the spray arms so we just remove this from the sump assembly and it goes on to the motor with right here so we'll clean off the screen and put it back into place now we're going to reinstall the chopper assembly you'll notice a indent on the lower half and it corresponds with an indent on the sump assembly the easiest way I've found is to insert a tool so that it depresses the side that engages the motor and we will position it into the slot and then turn the macerator blade to make sure that it is engaged and it's back in okay now we're going to reinstall the the chopper cover and we're going to seat it along the edge here and here on the chopper screen so and it should go in there real flush so you'll know you have it in there right and then secure it with our t 15 size screw and now we will put on the the course filter and it lines up with this area to allow water to come up through press that into place and then we'll change bits for the t20 Torx bits to secure that cover and tighten all four screws properly torqued just for a firm foot you no need to tighten them down too much and now we'll put that part back in place this if you line it up with the the edges right there and pull back the water guide when you tighten it back up you should lock right into place and then we can put our upper spray arm back on and turn it counterclockwise and we're all put back together okay now we're going to put the upper rack assembly back in and I've already pulled out the guides so now we'll just line up the rollers into the guides on each side and slide them in once we have them lined up we'll put our Stoppers back in make sure they snap into place check for proper operation and then we'll put the lower rack assembly back in and we are finished thank you for watching another in-home diagnostic video brought to you by appliance video comm

39 Comments

  • t d

    April 14, 2019

    My whirlpool dishwasher leaves soap on my dishes. I did what you said in the video. It wasnt dirty at all when i took everything apart. I still cleaned the screen and vacuumed all the water out, check valve is fine. The water is getting hot. Im at a loss. What else can i check?

    Reply
  • Alexandra Hernandez

    April 14, 2019

    very helpful video, the only part I don't like he fixed it but did not clean the dishwasher eww

    Reply
  • David Pagel

    April 14, 2019

    What bit did you use when taking off the long white water input? The screws were attached on the back and top of washer

    Reply
  • Brian Thomas

    April 14, 2019

    thank you for the video. It was very helpful, but please be honest. Do you really need to have the torque bit?

    Reply
  • Manny Estremera

    April 14, 2019

    I was one click away from buying a new dishwasher. Thanks to your video, all good now. The hardest part was reinstalling the chopper blade. You saved me a lot of money cause dishwasher prices are steep if you buy a good one.

    Reply
  • MrSlammofandango

    April 14, 2019

    If this is your same machine and you have this same problem, this is the step by step guide you want to watch.

    Thanks for posting.

    Reply
  • domesteader

    April 14, 2019

    Excellent training. Good Quality. Very much appreciated.

    Reply
  • Nick Skinner

    April 14, 2019

    Very helpful. Thank you!

    Reply
  • Pam Dugger

    April 14, 2019

    What a great video! I am not mechanically inclined at all and was able to disassemble, clean and reassemble in about 3 hours. However, I had the same problem as another viewer. When reassembling I could not get the lower arm to tighten properly. I posted a question at appliancevideo.com and was referred to the parts breakdown. This was the key. I had reassembled the hub in the incorrect order. Once I followed the parts breakdown, everything came together as it should. We live in a rural area so a service call and labor would have cost $300 or more. This video saved me money!

    Reply
  • Derrin Harvey

    April 14, 2019

    Great video. easy to follow along. Washes like new again!

    Reply
  • Danny Anderson

    April 14, 2019

    Awesome advice! Thank you so much I was able to clean and fix my dishwasher thanks to this video.

    Reply
  • Jean Miele

    April 14, 2019

    Thank you so much! This video was amazingly helpful. Exactly what I needed to know.

    Reply
  • geniedance

    April 14, 2019

    I have a question. I am now putting it back together.When screwing that top round nugget piece to attach the bottom spray arm it is not tight at all and wiggles extremely. Do you know what I’ve done wrong? I tighten it completely to where the threads stop and it wouldn’t be possible to turn any more. It wiggle so much that they spray on wood actually hit the metal heater bar.

    Reply
  • David Conlee

    April 14, 2019

    Thanks for making this. I was able to fix my dish washer with the help of this video.

    Reply
  • Pam H

    April 14, 2019

    The middle and top spray arms on my dishwasher are not moving. Could debris in the bottom of the dishwasher be keeping the water pressure low and not making them spin?

    Reply
  • Kate Defrank

    April 14, 2019

    Thank you, i was able to fix the dishwasher myself!!

    Reply
  • Matthew567byheart

    April 14, 2019

    Your video is really good and helpful. Your camera work and explanations are excellent! Thanks for making this video!
    When I did this maintenance, did not have a magnetic screwdriver so I had to put a towel over the floor of the dishwasher to prevent the screws from falling into the drain openings.
    Also, every part I removed and every exposed surface was cleaned as well as possible before anything was put back. Took much longer. .

    Reply
  • Arveity Setty

    April 14, 2019

    Very clear and to the point video. Great job.

    Reply
  • idtm7716

    April 14, 2019

    Fantastic, thanks so much. I have the exact machine and every time I opened the door the inside smelled awful, even after running several cleaning solutions through it. Following your directions I took mine apart and the underside of the filter and the grinder area was disgustingly filthy. Cleaned everything up and ran some cleaner through it and it smells great now. I am sure you saved me at least 75$ Thanks again

    Reply
  • Mark Schirripa

    April 14, 2019

    Is the water that washes the dishes heated in the water heater in my basement or is it heated by the elements inside the dishwasher?

    Reply
  • Anthony Newstead

    April 14, 2019

    I followed this to the letter today and have got my dishwasher back, running good as new. Thank you for the clear instructions!

    Reply
  • Anonymous

    April 14, 2019

    Thank you for this guide. I was able to find the problem in the grinder as you suggested, and the dishwasher is running like a champ.

    Reply
  • Nameless

    April 14, 2019

    I have the same pos dishwasher and it's top rack is always dirty too thanks for the info

    Reply
  • James Colby

    April 14, 2019

    Followed the directions in this video, and now my dishwasher is running like new. Thanks for posting!

    Reply
  • Eric Moore

    April 14, 2019

    This video has every step covered in clear direct language backed up with the actual work.  Without a shop vac, the longest part of the project was debris removal.  Watch this video first, and second, and you will bring your dishwasher back to health quickly. I did one additional step, I put a bowl on the top rack upright, added one cup of vinegar and ran a cycle.  I saw the bowl was full of water and the vinegar in an empty tub cleaned the walls perfectly.  Appliance Video, thank you for your quality instructional.  Of course, my extended warranty from Geek Squad had expired, so without this exceptional video, I'd have been up a creek without a paddle.  Highest ratings.

    Reply
  • BarbaraL Lowell

    April 14, 2019

    Fabulous instruction, great detail, I have a very old Kenmore Ultra Wash II there is no channel up the back and no spray arm at upper ceiling.  A rubber cup covers the part that has 8 yes 8 torq screws to get to the part to clean.  Don't know what kind of configuration ???  I will find under there bec do not have a torn so to be continued.

    Reply
  • Cody Terry

    April 14, 2019

    I have cleaned the sump area and replaced the chopper assembly (it was actually broken) but the top rack is still not cleaning well.  What are some other causes of this problem?  Pump maybe?

    Reply
  • ismael abed

    April 14, 2019

    nice job,thanks.

    Reply
  • Pauline Harding

    April 14, 2019

    This was an EXCELLENT video, thank you!  I thought I'd need to buy a new dishwasher ($$$!!!), but using your tutorial I completely dismantled my unit, cleaned everything thoroughly, and now it's working better than it has in years!  I took my time, did the job right, and it took about three hours.  (It was really yuckky in there, and a few steps took me a little while to figure out, but I just watched the video over again and that did the trick.)  I figure I earned about $150 per hour by not having to buy a new dishwasher.  I have bookmarked your video for future use on my dishwasher, will look first at ApplianceVideo.com if I need to repair another appliance, and will seek out your parts department if I ever need to replace anything.  THANK YOU AGAIN!!!

    Reply
  • Brent Beard

    April 14, 2019

    You saved me at least $60 bucks in a service call and great satisfaction in fixing it myself.  The chopper shaft was completely covered in 13 yrs worth of food and plastic and the plastic shaft was broken.  I also didn't know I was missing the top spinner.  $25 worth of parts has it working like new!

    Reply
  • Lucie Gouin

    April 14, 2019

    No idea why cleaning the filter below affects the cleaning ability on top rack, but this WORKS. Even though I don't have the same model, the instructions are excellent and my husband and I were able to follow them no problem. Thank you!

    Reply
  • Mary Simpson

    April 14, 2019

    The best video I came across.to disasemble and clean the whirlpool. Watched many but always came back to this one Saved me from calling the repair guy. 🙂

    Reply
  • Steve B

    April 14, 2019

    An excellent video with a few points to mention: it would have been useful to show the 
    actual removal of the chopper assembly, reattaching the water distribution tube was
    obscured by having your head in front of the camera and before using the shop vac to vacuum out the sump area, the check valve should be removed so there is no chance of it being vacuumed up too.

    Reply
  • mitchell wilkie

    April 14, 2019

    The centre knob to release the spray arm will not come off not matter which way I turn it. Even tried pliers and it just spins around.

    Reply
  • Kim Merson

    April 14, 2019

    Very thorough

    Reply
  • Todd Butler

    April 14, 2019

    Super helpful video, dishwasher is running like new.

    Reply
  • amy brown

    April 14, 2019

    What a great way to spend a Friday night and to save money. Thanks so much clean dishes. Easily to follow and very helpful.

    Reply
  • Theodore

    April 14, 2019

    This is…. AWESOME.  I just followed the steps and my dishwasher went from weak to KaPow Kick-a$$ in less than 20minutes.  Thank you so much for the tutorial

    Reply
  • Lenny Wollitz

    April 14, 2019

    I live in Mexico and getting anything done here takes forever.  With this helpful video we had our dishwasher up and running like new in about an hour… next time 30 minutes.  THANK YOU VERY MUCH!!!

    Reply

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