Face ID not working? Here's how to make it better on your iPhone | Bridget Breaks It Down



bye-bye home button Apple's newest iPhone models have bid farewell to the fingerprint reader and now face scanning is the new normal at Apple where your phone notice what you look like and your face becomes your password the face ID security feature was first launched in the iPhone 10 and it's also in the new tennis the tennis max and the 10 R if you never used it before to unlock an iPhone get ready to ask yourself questions like why doesn't it work with my sunglasses why does it feel so awkward paying with my face why does it feel like it never works when you wake up in the morning I'm Bridget Carey let's break it down go okay so for starters face ID is pretty cool advanced technology you just glanced at a phone and it unlocks you can throw on different hats and glasses and it will still work it is totally encrypted and the chance of someone else unlocking your phone with their face is one in a million no other smartphone has this capability but it has its quirks especially for new users if it cannot read your face access is denied and you have to try again or enter a passcode and that fail moment can be so irritating because it slows you down so how do you avoid those misfires I spoke with Apple to get some clarification on the tech the tricks to make it work better and if there is any truth to the theories I've heard on why it fails this is what I learned let's start with how it works face ID is packed into this little top zone here it's what Apple calls the true depth camera system it scans the details of your face with infrared light and you cannot see the scan unless that is you have a special camera Oh spooky infrared mode so with face ID there are over 30,000 dots of infrared light being beamed to your face and it creates a map of the face which is matched with the face it has on file this all happens in an instant and it is primarily checking the details around your eyes nose and mouth so that means it needs a clear scan of everything in this zone and you need your eyes open and looking at the phone so the big learning curve here as well learning how to hold the phone so we can see you this just takes more work than scanning a fingerprint if you're distracted it's going to fail if you check it while eating fail yawning that's a fail if it's winter and your face is covered up expect a cold hard fail leaning in a chair to the side while you're watching TV and checking your phone that is a fail if you get a shocking text from your BFF and you get dramatic and cover your mouth with your hands and try to open the phone fail the distance also matters Apple says 10 to 20 inches from your face is the sweet spot so if you're checking your phone in bed and it doesn't work you probably have it too close or it's at a bad angle or your pillow is in the way if you're using Apple pay and you want to do it fast the trick is to scan your face when you're waiting in line before you order double tap the side button and then point it at your face then put the phone down to your side make your order and then tap the NFC payment sensor like normal that way you're not fumbling looking like you're trying to take a selfie in front of the register and about the lighting for the most part it doesn't matter remember it's using infrared light so a face scan can work in total darkness well there is one kind of lighting that could give you problems if you're trying to unlock your phone while the camera is pointed directly into the Sun because the intense sunlight could throw off the IR sensor which brings us to sunglasses some work with face ID and some do not it's a tricky problem but if it is not working then the sunglasses are designed in a way that it's blocking the IR light from scanning your eyes some people say polarized lenses are the problem but that's not always true some polarized lenses work fine it varies as for your normal spectacles well it shouldn't be a problem but if you are having a little trouble give it some time face ID gets better the more you use it and it adapts to slight changes in your appearance so let's say you have a moustache and you've been rocking it for a while but one day you suddenly decide to shave it all off you may get a request to enter in a passcode to confirm it is really you that's how the system updates your face data but sometimes the passcode request is there not because you changed but because it just didn't scan you right maybe the angle was bad you don't have to be slowed down by typing in the code just a little dip you want to dip the phone back away from your face and bring it forward to try it again now if it still cannot detect you after five tries it's gonna require a passcode there's also another trick you can try if you think you have bad luck with face ID Iowa's 12:00 lets you register a second look an alternate appearance so if your night look is drastic from your day look maybe this could help it fail on you less or you could use this feature to allow someone else the ability to unlock your phone like a spouse now if you do want to add a second person I'm told this is not gonna mess up your personal face ID experience you're not gonna get more fails and the phone is not merging the two faces into one hybrid monster face identity you know if you were wondering about that sort of thing bottom line is if you're new to face ID the best advice is to just give it time time for it to learn your face and time for you to learn how it behaves and what angles work best because when you do get a fail the most likely reason is you're holding it wrong that's it for this bridge it breaks it down be sure to write in the comments what your tips are for making face ID work best and of course you got a like subscribe and ring the bell thanks for watching guys see you next time go

37 Comments

  • CNET

    April 15, 2019

    Does Face ID work for you? If not, what are some situations where it fails?

    Watch Bridget break down the future of storing data inside DNA: https://www.youtube.com/watch?v=PvI_nzBU6MA

    Reply
  • Levi Mehmedov

    April 15, 2019

    is your mom missing,cuz I saw the duolingo app???

    Reply
  • arbyfc

    April 15, 2019

    There appears to be a lot of rules for Face ID to work. Touch ID has 1 rule : clean and dry finger.

    Reply
  • flukom

    April 15, 2019

    You know what would solve a lot of these problems? … A fingerprint sensor.

    Reply
  • BAD_Angel BOY

    April 15, 2019

    Well I just changed it to face ID from my old phone which was fingerprint nine out of 10 times fingerprint did not work on me but Face di always works

    Reply
  • Art L.A.

    April 15, 2019

    Face ID was only implemented because they already have all our fingerprints next is facial recognition then possibly DNA samples :-/ sounds silly but you'll see in a few years

    Reply
  • Jordie23650 Edwards

    April 15, 2019

    Bridget's age is an absolute mystery to me

    Reply
  • ZZBossGaming

    April 15, 2019

    Is the phone used in this video a X or Xs

    Reply
  • Guisseppe Imbriago

    April 15, 2019

    Whether it works or not DO NOT USE IT. Massive protenrial for privacy breaches, not to mention that cops can use your finger or face without a warrant. Leave it alone.

    Reply
  • Cameron M

    April 15, 2019

    I have a twin brother and his face doesn’t work on mine it’s really good

    Reply
  • qudsgn

    April 15, 2019

    After 2 annoying months with Face ID: can someone please release a Touch ID home button dongle?

    Reply
  • topaz5858

    April 15, 2019

    Bridget your reviews are full of fun I like it hahah

    Reply
  • Cesargamings 165

    April 15, 2019

    It doesn’t work and I disabled my iPhone like 15 minutes

    Reply
  • Faizan JM

    April 15, 2019

    So how to make it better then!? Caption just to capture viewers. Bad from cnet

    Reply
  • Chris Gabaya

    April 15, 2019

    I must be a lucky one. I’ve never had any issues with any iPhone. Hmmm just wondering if it’s operator error.

    Reply
  • Arian E

    April 15, 2019

    my face id never works when i wake up in the morning no matter how i hold it

    Reply
  • Terry Mcgaughey

    April 15, 2019

    If you have a privatecy screen protector on it won’t work for the setup, but after the setup it will.

    Reply
  • Ugur Can Sahan

    April 15, 2019

    Face ID is for CIA

    Reply
  • Bridget L

    April 15, 2019

    Yaaaaas

    Reply
  • Mark Lewis

    April 15, 2019

    I said before I have Face ID on my new iPhone XR and it works perfect I find Apple Pay much faster then pressing the home button so I would never like to go back to finger print scanning

    Reply
  • Danielle Jones

    April 15, 2019

    FACE ID IS TRASH

    Reply
  • Papa

    April 15, 2019

    Apple sucks i made the mistake of buying the iphone xs

    Reply
  • Xinchi SUI

    April 15, 2019

    oppo has the technology alright. keep up with the tech world.

    Reply
  • Alpha

    April 15, 2019

    even if Brian Tong left cnet. That does not stop me because Bridget Carey is still here. 😀

    Reply
  • M C

    April 15, 2019

    What a bout a pussy scanning??

    Reply
  • mraeece

    April 15, 2019

    Bridget you’re the best !

    Reply
  • Ellie Elvira Berzina

    April 15, 2019

    It doesn’t work ??

    Reply
  • Nice Doctor

    April 15, 2019

    whats the health hazards of having infrared blasting your face dozens of times a day for years !! new technologies have many undiscovered risks ! Infrared can cause skin aging and possible retina issue ! I'm sticking with touch ID

    Reply
  • pokeman260

    April 15, 2019

    Bridget is so funny XD

    Reply
  • Andres Velazquez

    April 15, 2019

    We might see in the future “Face ID” friendly sun glasses I can’t wait

    Reply
  • Andrew Cray

    April 15, 2019

    I just tried all the fails! And they work idk why it doesn’t work for her

    Reply
  • Kino Zomby

    April 15, 2019

    Just put the Touch ID on the side power button. No notch needed.

    Reply
  • Josh Carpenter

    April 15, 2019

    AMAZING VIDEO!

    Reply
  • 張泰銘

    April 15, 2019

    The comment is absolutely right: when tech makes your life harder rather than easier, it sucks. It just does.

    Reply
  • 張泰銘

    April 15, 2019

    It really just simply sucks.
    Worse than Touch ID.
    That’s about it.

    It’s cool alright. But it’s not what Apple makes it look.

    And the whole thing with security, if you have a twin or someone that does look similar to you, it’ll be cracked. It has a so called neural engine that somehow learns other people’s faces.

    It just is kind of scary.

    Reply
  • Haris Ansari

    April 15, 2019

    your explanation was awesome mam

    Reply
  • allvoiceswriter

    April 15, 2019

    This segment was great. I liked her personality

    Reply

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